Frequently asked questions

The entrance diameter determines which species can settle in: 28 mm suits tits, a semi-open entrance is better for robins, and a three-chamber birdhouse suits gardens visited by several pairs. Each product page states the recommended use.

Ideally, install it between autumn and the end of winter, before the nesting season. Fix it two to four metres above ground, tilted slightly forward and facing between north and east to avoid direct sun and prevailing winds.

Yes. Cleaning it in autumn, once the brood has fledged, prevents parasites from multiplying from one season to the next. Our maintenance brush lets you clean it dry, without detergent.

Our wooden models receive only natural, non-toxic finishes on the outside; the inside remains untreated so that it poses no risk to nesting birds.

Yes. The entire payment is processed by Stripe, a PCI DSS-certified provider. We never store your bank details on our servers.

All major bank cards, including Visa, Mastercard and American Express, through Stripe Checkout.

Contact us as soon as possible at bonjour@paradis-du-nichoir.com : if your parcel has not yet left our logistics centre, we can still adjust the order.

We deliver to mainland France, Belgium, Luxembourg, Germany, Spain, Italy and the Netherlands. See all delivery times and charges on our Deliverypage.

Allow three to six working days depending on the destination, after preparation of 24 to 48 hours in our logistics centre.

Yes, you have 30 days to change your mind. Full return and refund conditions are available on our Returns & refundspage.